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Who's who in the Zoo


Responsible for the full operation of the building.


Ensure the building is well maintained, clean, safe and secure. They are not available after 20h00 unless the building or someone's life is in danger.


Manage the FDO portfolio nationally. All FDO supervisors report to them.


Manage front desk, does not allow illegal entry, report any irregularities, activate panic buttons and call for support in an emergency.


Service providers to both the PM and the BM. They see to the maintenance enquiries listed.


Assist the MM in ensuring the maintenance issues are addressed.


Come in once a day to clean common areas, bathrooms and kitchens. Student rooms are excluded!

*Limited service on weekends



  • R135 is charged per person sleeping over
  • A proof of payment must be submitted to the office
  • An entry note will be issued confirming the sleepover


  • Student to provide FDO with ID
  • An amount of R200 per visitor will be charged to the students rental account
  • The ID will be returned once payment of R200 is made
Lost keys procedure

Lost your keys?

  • Submit proof of payment to either Customer Care (Jozi) or the Administrator (regions)
  • If submitted before 12h00 (Monday to Friday), a new key will be issued on the same day
  • If submitted after 12h00 (Monday to Friday), a new key will be issued by 12h00 the next day
  • PTA, Durban and PE lost keys can only be replaced within 36 hours
  • Common areas are for the use of all and should be respected
  • Leave the area / space as you would like to find it
  • Do not remove items from the common space
Reporting Maintenance
  • The maintenance book is kept at the front desk
  • All maintenance related matters are to be recorded in this book
    • Please be specific when doing so and ensure that the location of the problem is specified
    • Please don’t just ‘tell’ the building manager, all matters must be recorded in the book
  • The building manager will report all maintenance matters to the maintenance department daily
  • All items listed below have a 12 hour response time:
    • Water wastage (not flood related)
    • Globes in student rooms or critical areas
    • Toilets
    • Locks
    • Showers that are not usable
    • Stoves
  • All items listed below have a 24 hour response time:
    • Hydroboilers
    • Basin
    • Taps
    • Flush masters
  • All items listed below have a 36 hour response time:
    • Carpets
    • Tiles
    • Shower door
  • Items or areas vandalised by students are not subjected to the same turnaround time as stated above
  • Maintenance items recorded on Friday afternoons (after 15h00) may only be attended to on a Monday unless it is an emergency
  • On weekends the maintenance department provides a stand-by team to attend to emergency matters only
  • Where maintenance matters are outside of the artisans skill set, the stipulated turnaround time may be exceeded
Getting Online
  • WiFi vouchers will be given once the lease is signed and again at the start of the second term
  • Additional data can be purchased at the office. This can be done by submitting a proof of payment with your confirmed reference number
  • WiFi vouchers can be collected from the student admin department
  • Students can add school sites (sites that they visit to aid with their school work) and they will not be charged for this (won’t affect their given data) so all they will need to do is send the address to and IT will look into it. If the site is legit IT will approve and update the “free site”
Room Inspections
  • Room inspections are conducted twice a month
  • Any damage found in the room during inspection will be charged to your account
  • Repairs will only be made following your payment
  • On occupation of your room please complete the room occupation inspection list which is issued within 48 hours of receiving your lease agreement. Any maintenance items which require attention will be addressed by us and not through your account
  • No posters / paper / products may be affixed to the walls in any shape or form
Fire Drills
  • Fire drills are mandatory and conducted twice a year
  • Tampering with any fire equipment is illegal and will place the lives of others in danger
  • Offenders will be charged a fine of R1000
Emergency procedures
  • BM’s contact numbers are displayed in the building lobbies
  • All FDO's have a 2 way radio and can call ADT
  • All BM’s have the ICE (in case of emergency) numbers as well as the numbers for the PM, the MM and the National FDO Manager


  • Tenant must report to the office 24 hours prior to the intended date of vacate to collect a vacate note
  • The vacate note will be signed and stamped by the relevant Administrator
  • The tenant will leave the vacate note at the front desk when leaving
  • A vacate note will only be issued if the students account is paid in full


  • Students will collect an official vacate note 24 hours prior to intended vacate date
  • Student will only be issued with a vacate note if the account is paid in full with the credit deposit amount reflecting in the account
  • The room will be inspected and damages will be charged accordingly
  • All damages will be deducted before refunds are paid