What types of accommodation do you offer?

South Point offers three main options to suit different student needs and budgets:

• Single Rooms – your own private space
• Double Sharing Rooms – share with one roommate
• Cluster Units – a shared apartment-style setup with private rooms and shared common area

How do I book a room?

You can book your room directly here on the website or simply click the floating WhatsApp icon on your screen. Our Contact Centre agents will guide you step‑by‑step through the booking process.

Tip: Make sure you have a working email address and mobile number before you start

Do I need to pay to secure my room?

This depends on your chosen building and room type. You’ll see the payment details during the booking process.

Can I choose who I live with?

Yes, you can! If space is available, you’re welcome to book with your preferred roommate or choose a specific floor.

Are you NSFAS accredited?

Yes, South Point is NSFAS accredited for the following institutions:

Wits, UJ, TUT, UP, CPUT, DUT, UKZN, NMU, TNC, CJC, and SWGC.

What do I need to bring when moving in?

Your room comes fully furnished with:

• Bed + mattress
• Study table + chair
• Fridge
• Clothing locker
• Food shelf

Communal areas include a stove, microwave, and hydro boil.

Bring your personal essentials (bedding, dishes, pots, toiletries, cleaning supplies, etc.)

How do I get my deposit back?

Email refunds@staysouthpoint.co.za with:

• A copy of your ID
• Proof of payment
• Proof of banking details

Our team will then process your refund.

Can I bring my own furniture or appliances?

No. External furniture and personal appliances are not allowed due to safety regulations.

Are visitors allowed?

Yes! Visitors are welcome daily between 09:00 and 23:00.

Do you allow sleepovers?

Yes, sleepovers are allowed at a fee of R135 per night.

You can pay this fee at Admin in our Central Offices, or deposit it using the account number on your lease.

Once payment is confirmed, you’ll receive an entry note from our Central Offices to approve the sleepover.

Ts & Cs may apply.

Who do I speak to if I have a personal problem or roommate issue?

Each building has a Student Liaison Manager (SLM) who is dedicated to your wellbeing. They’ll assist with personal concerns, roommate challenges, or anything affecting your stay.

What are your office hours?

We’re available:

• Monday–Friday: 08:00 – 17:00
• Saturday: 08:00 – 14:00

We’re closed on Sundays.